Frequently asked questions


Yes, opening ports will cause you to fail PCI compliance category. In order to be compliant with PCI DSS, you will need to order an additional IP address from ISP.
Adding a second router to separate Credit card machine from network, it won’t pass PCI DSS Security test.

Please contact the reseller for the password. The password provided must be used on the DVR/NVR and change the password after you log in
If an account experiences 5 incorrect login attempts within 30 minutes it will lock to prevent unauthorized access. You may immediately unlock the account by rebooting the DVR or wait for 30 minutes after which it will unlock automatically..
You may go to and find the guide specific to your brand of router.
Make sure you disable DHCP and set a static address for the IP of the cameras.
The Config Tool is useful for detecting all DVRs/NVRs and IPCs connected to the network. The tool can perform various functions on the devices including changing the IP address, upgrading firmware and syncing the time/date.
Under Main Menu > Settings > Network make sure that all IP Filter trusted sites are unchecked Also Check to the DVR’S max connections “0” will cause this error (20 Default setting) Last make sure that the Ethernet wire is fully plugged in

The DVR is shipped with two administrative accounts, admin and 888888. You should have changed passwords for both of these accounts upon your first login. If you did not change the default password for account 888888 and can not remember your password for admin, log into the 888888 account with password 888888. Refer to your User’s Manual for the procedure to change your admin password. If you can not access any account on your DVR, contact your vendor. 

removing the battery WILL NOT RESET the DVR/NVR/etc. The super password would NOT work if you login from the web interface. You should be physically present with your NVR/DVR in order to use the super password.

You have entered the wrong password multiple times and must wait 30 mins until you are able to enter again. OR Remove “Webrec” folder

If you connect to your DVR with IE8 and see your camera list on the far left of the screen and your PTZ controls right next to the list and at the bottom of the screen then you need to enable Compatibility View. Click on the Tools menu (or press Alt-T) and select Compatibility View. You will need to refresh your session with the DVR (press the F5 key) and log back in for this change to take effect.

You will need to download and install the XVid codec (coder/decoder) from

In order for the DVR to see a USB backup storage device it must be formatted using FAT32. Insert your flash drive in a PC, open My Computer, right click on your USB device and select Format. Make sure that the File System field contains FAT32 and press the Start button. Warning: formatting a device will erase all information currently stored on it.

Ensure that audio is enabled for the channel you wish to hear in Main Menu -> Setting -> Encode. The channel must be in full screen mode on the console of the DVR. The microphone device must provide line-level input and be connected to the proper audio input lead of the multi-audio connection cable and powered speakers must be connected to the blue audio out lead of the multi-audio connection cable.

If you are in a time zone that utilizes Daylight Savings Time (DST), you can configure your DVR to automatically adjust. In the Main Menu -> Setting -> General configuration menu, check the DST box and press the Set button to configure the starting and ending period for DST. Currently, DST is set to begin at 2:00am on the second Sunday in March and will end at 2:00am on the first Sunday in November.

Is there something causing intermittent motion such as a flag waving or branch of a tree waving in the wind? You can exclude areas of your cameras view by going to Main Menu -> Setting -> Detect and pressing the Select button next to Region. This will allow you mask out areas of the view, a red tint means that the area is detecting motion, clear is masked out. You may also be experiencing vibration movement or some sort of electronic interference with your camera or its cabling. Try reducing your sensitivity setting by one step in the Main Menu -> Setting -> Detect configuration page. If the problem persists you can modify your anti-dither setting which by default is set to 0 seconds. Anti-dither is the duration of motion that must occur in order for the DVR to consider it a motion detect event. If you set this to 1 second, then the DVR must experience 1 second of continuous motion in order for motion detection to occur. Exercise caution when changing this parameter, setting it too high may not properly capture motion detection events.

The files downloaded from your DVR are encoded in a proprietary format. In order to view them you must use the File Player utility that was included on the CD that came with your DVR. If you no longer have the CD you can go to and choose the model of your DVR and download the File Player.

NSI’s analysis shows that AT&T has built some proxy or firewall for mobile network traffic using TCP port 80. If the traffic does not comply the HTTP specification, the proxy or firewall will drop or cancel link to port 80. This kind of measure is design for better QoS or security. To avoid the link drop problem on AT&T network, please use port higher than 1024 to avoid proxy or firewall check.
Please do not use port 8088. This port is also used for HTTP proxy.


It’s not that your mobile carrier has a problem. As far as we can tell from our investigations most US carriers block port 554, which is the default port for network streaming video. That just also happens to be the port our NVR uses to stream video.The solution is to change the RTSP port on the NVR (we suggest a port >1024). If your UPnP system is working correctly that adjustment should cascade immediately to the router and you should be able to receive your video on the phone.You should be able to receive video on wifi regardless of changing the port or not as then the phone will not be using the mobile carrier connection and will not therefore be subject to any of the carrier blocks that might be in place.

To fully understand NVR capacity, it is necessary to understand the concepts of Video Streaming, Resolution and Quality, and above all, Bit Rate.Streaming video is content sent in compressed form over a network and processed in “real time”,meaning as it is received.

Main Streaming Video Types:
Main Stream :  the high quality video that is being recorded and may be streamed
Sub Stream: never recorded; intended for streaming only. Default is CIF 512kbps @ 30fp

Can be video alone, or video & audio compressed together. Audio requires very little bandwidth

The combination of the main and sub streams make up the total Bit Rate of each camera. It is expressed in kbps (kilobits per second) or mbps (megabits per second)

Bit-rate is determined by The selected resolution (1280×720, 1920×1080, 2560×1920, etc.) Frame rate (frames per second)
Video Quality (The amount of compression being applied to each camera.)
EXAMPLE: 32 channels of 720P cameras at 15fps with good image quality will have 32x (1536 + 512) = 65536 kbps (about 66Mbps), so the  our 32ch NVR can support them

No, the HD cameras will only work on HD DVR. The HD DVR will not work with non-HD cameras.


4550, 5550, 80, 5552, 8866, 5552, 6550

This is an error in earlier versions, you must download version 8.54 or higher.

Make sure under Webcam server options in Multicam that you have checked the white box under the mobile tab. If it is not checked smart phone viewing will not be enabled.

You can have up to 32 cameras with any sort of combination of both.

IP66 is weatherproof and can be put outside but generally should not be exposed directly to the elements IP67 is waterproof and can be immersed into water up to 1m. IP68 is also waterproof but can be immersed into water beyond 1m.


Iphone: EZView Android: EZVIEW

Iphone: Guard Viewer Android: Guard Viewer